Shipping Policy
Scope
This Shipping Policy applies to orders placed directly through igoskitool.com.
If you follow a link from our Site and complete your purchase on Amazon or another third-party marketplace, that marketplace’s shipping and delivery policies apply to your order. Please refer to the order details in your marketplace account.
Shipping Destinations
Available shipping destinations may vary depending on the product, delivery address, inventory location, and applicable shipping restrictions.
If a shipping option is available for your address, the applicable methods and charges will be displayed during checkout. We may be unable to ship certain products to some countries, regions, PO boxes, military addresses, or remote locations.
Order Processing
Order processing begins after payment and order information have been successfully verified.
The estimated processing or dispatch time, when available, will be shown on the product page, during checkout, or in the order confirmation. Business days generally exclude weekends and public holidays.
Orders containing multiple products may be processed or shipped separately depending on product availability and fulfillment location.
Shipping Methods and Charges
Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout before payment is completed.
Shipping charges may depend on:
- Delivery destination;
- Package weight and dimensions;
- Selected shipping method;
- Product type;
- Applicable promotions or free-shipping offers.
We may select or change the carrier used for an order as long as the replacement service provides a reasonably comparable delivery method.
Delivery Estimates
Estimated delivery times are provided for reference and are not guaranteed unless we expressly state otherwise.
Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather or natural disasters;
- Carrier congestion or service disruption;
- Customs inspection or clearance;
- Public holidays or peak shopping periods;
- Incorrect or incomplete delivery information;
- Remote-location delivery requirements;
- Government restrictions or other events outside our reasonable control.
If we are unable to ship within the time originally stated, we will provide an update and any cancellation or refund option required by applicable law.
Tracking Information
When tracking is available, it will be provided after the order has shipped. Tracking information may take additional time to become active after the shipping label is created.
For orders shipped in multiple packages, you may receive more than one tracking number.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has started.
If a package is returned or requires redelivery because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to collect the package, the customer may be responsible for reasonable reshipping or return costs where permitted by law.
International Orders, Customs, and Duties
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Whether these charges are included in the checkout price depends on the delivery terms displayed when the order is placed. If they are not collected at checkout, the recipient may be responsible for paying them directly to the applicable authority or carrier.
We cannot declare an inaccurate value or describe a commercial order as a gift to avoid customs charges.
Customs processing times are controlled by local authorities and may cause delays outside our control.
Damaged, Incorrect, or Incomplete Shipments
Please inspect your order after delivery. If the package or product is damaged, incorrect, or missing components, contact us promptly through our Contact Us page.
Please provide:
- Your order number;
- A description of the problem;
- Photographs of the product and packaging;
- Photographs of the shipping label;
- Video or other information when reasonably requested.
Please retain the product, original packaging, shipping carton, labels, and included components until we have reviewed the issue. We will provide an appropriate remedy in accordance with our Refund Policy and applicable law.
Lost Packages and Delivery Issues
If tracking has not updated for an extended period or the package appears lost in transit, please contact us so that we can review the shipment and, where appropriate, open an investigation with the carrier.
If tracking shows “delivered” but you cannot locate the package, please:
- Confirm that the delivery address is correct;
- Check around the delivery location;
- Ask household members, neighbors, building staff, or reception personnel;
- Check for a delivery notice or safe-location photograph;
- Contact the carrier for additional delivery information;
- Contact us if the package is still missing.
A carrier’s delivery scan does not automatically waive any rights available to you under applicable law. We may request reasonable information to investigate the delivery before providing a replacement or refund.
Risk of Loss or Damage
We are responsible for the shipment until it is delivered to you or to a person you designate, except where you independently appoint a carrier not offered by us or applicable law provides otherwise.
Nothing in this Shipping Policy limits any mandatory consumer rights concerning delivery, loss, damage, cancellation, replacement, or refund.
Amazon and Other Marketplace Orders
Orders completed on Amazon must be tracked and managed through the relevant Amazon account. Amazon’s shipping charges, delivery estimates, tracking, address-change options, lost-package procedures, and customer-service policies apply to those orders.
Orders completed through another third-party marketplace are likewise subject to that marketplace’s applicable shipping policies.
Related Policies
Returns, refunds, cancellations, and exchanges are governed by our Refund Policy.
Contact Us
For questions about a direct Site order, please use our Contact Us page and include your order number whenever possible.