Refund Policy

30-Day Return Policy

For products purchased directly from igoskitool.com, you may request a return within 30 days after the product is delivered.

To be eligible for a voluntary return, the product must generally be unused, uninstalled, and in resalable condition, with its original packaging, accessories, manuals, labels, and proof of purchase. You may open and reasonably inspect the product, but products showing signs of installation, use, damage, alteration, or missing components may not qualify for a full refund, except where the product is defective or applicable law provides otherwise.

This 30-day return policy does not limit any statutory rights you may have regarding defective, damaged, misdescribed, or non-conforming products.

Starting a Return

To request a return for a product purchased directly from igoskitool.com, please contact us through our Contact Us page within the applicable return period. Please provide:

  • Your order number;
  • The product and quantity you want to return;
  • The reason for the return;
  • Photographs or video if the product is damaged, defective, incorrect, or incomplete.

After reviewing your request, we will provide the applicable return instructions and return address. Return addresses may vary depending on the product and delivery location.

Please do not return a product to the address printed on the shipping label, packaging, or website unless we specifically instruct you to do so. These addresses may belong to a carrier, fulfillment center, or other facility that cannot process returns.

Sending a product back without following the provided instructions may delay processing. This does not limit any mandatory return or consumer rights available under applicable law.

For products purchased through Amazon or another third-party marketplace, please initiate the return through the marketplace where the order was placed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if the product is damaged, defective, incorrect, or incomplete.

If the issue resulted from our error, we will provide an appropriate remedy, which may include replacement parts, a replacement product, repair, or a refund. We will also cover reasonable return shipping costs when we require the incorrect or defective product to be returned.

We may request photographs, video, serial numbers, packaging information, or other reasonable evidence to help us confirm and resolve the issue.

Change-of-Mind Returns

For an eligible return that is not caused by our error, the customer is generally responsible for return shipping costs. Original shipping charges are not refundable unless required by applicable law.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for a customer-arranged return shipment that is lost or damaged before it reaches the designated return location.

We do not charge a restocking fee for an eligible product returned in its original condition. A reasonable deduction may be made, where permitted by law, if the product has been used, installed, damaged, altered, or returned with missing parts or packaging.

Non-Returnable Items

Unless the product is defective, damaged upon arrival, incorrect, or otherwise eligible for a remedy under applicable law, we may not accept returns of:

  • Products returned more than 30 days after delivery;
  • Products that have been used, installed, altered, misused, or damaged after delivery;
  • Products returned with missing components, accessories, manuals, or other originally included items;
  • Consumable products that have been opened, used, or partially consumed, including waxes, liquids, adhesives, and repair materials;
  • Products with a broken safety seal where returns are restricted for health, safety, or product-integrity reasons;
  • Products clearly identified as final sale or non-returnable before purchase.

Opening the shipping package or reasonably inspecting a product does not, by itself, make the product non-returnable.

If you receive a defective, damaged, incorrect, or incomplete product, please contact us before returning it so that we can provide the appropriate instructions and remedy.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 5 business days after inspection. Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us.

Exchanges

The fastest way to receive a different product is generally to return the original product and place a new order after the return is approved. For an incorrect or defective product, contact us first so that we can determine the appropriate replacement procedure.

Amazon and Other Marketplace Orders

This policy applies only to purchases completed directly on igoskitool.com.

If you followed a link from our Site and completed your purchase on Amazon, the return must generally be requested through your Amazon account and is subject to the return and refund policies displayed for that Amazon order. Please do not send an Amazon purchase directly to IGOSKI unless IGOSKI or Amazon has provided specific return instructions.

Purchases completed through another third-party marketplace are likewise subject to that marketplace’s applicable return process and policies.

Mandatory Consumer Rights

Nothing in this Refund Policy excludes or limits any mandatory consumer right or legal remedy that cannot lawfully be excluded or limited. Where applicable law provides more favorable cancellation, withdrawal, warranty, repair, replacement, or refund rights, those rights will apply.